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Frequently asked questions

I forgot my password.
On the sign-in screen, tap “Forgot your password?”. You'll receive a code by email and can set a new password straight away.

The confirmation code doesn't arrive.
Check your spam folder. You can request a new one with “Resend code”. If nothing arrives, get in touch with us.

How do I make my profile private?
Profile → “Edit” → “Private profile” switch. After that, only people whose follow request you have approved can see your recommendations.

How do I report or block someone?
Open the person's profile and tap “…” in the top right. There you can report the profile or block the person. To report a single post, tap “Report” in its detail view. We review reported content promptly.

How do I delete my account?
Profile → “Edit” → “Delete account” at the very bottom. All your recommendations, photos, folders and connections are permanently deleted.

Why can't I see someone's recommendations?
Their profile is probably private – you need to follow them first, and they have to approve your request.

I'm not getting notifications.
In iOS Settings, open “Faveo” and check that notifications are allowed.

Can I use the app in another language?
Faveo is available in English and German and follows your iPhone's language. To choose a language just for Faveo, go to iOS Settings → “Faveo” → “Language”.

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